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Ellie's Return and Exchange Center

How it Works

Select the items to return or Exchange

Get a refund or Exchange confirmation

Send it off within 10 days and PLEASE include your Original Packing Slip to ensure Ellie can process your return or exchange

Common Returns Questions

Is it easy to return / exchange items?

Once your return is authorized by Ellie, you'll receive step-by-step instructions and a prepaid shipping label via email.  Please just remember to include your original packing slip so Ellie can process your return or exchange.

What should I do if my item is Damaged?

If your item is Damaged please do not use Ellie's Return Center.  Instead please E-mail one of Ellie's awesome Customer Service Representatives at Support@theelephantpants.com and they will be more than happy to help fix the situation.

How soon will I get my refund / Exchange Processed?

Once your items are inspected by Ellie, you'll get your refund or Exchange Processed typically within 48-72 hours.

What items are returnable?

  • Items purchased in the last 21 days.

What items are non-refundable?

  • Items on Sale
  • Items marked as final sale.
  • All Mystery Boxes and Starter Kit Bundles
  • Free gifts or promotional items with retail value.

How long do I have to send my items back?

  • 10 days

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